Choosing an HVAC contractor is an important decision that you shouldn’t make without doing some investigating to make certain you’re making the correct choice.
First, select a contractor who will ask you about your wants and needs and more important, listen to you. With that tidbit, they should be able to offer up to four options from which you can select.
When they set up your installation, is it when you want to have it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will make sure that it meets all of your local codes.
HVAC system installation is not a do-it-yourself affair and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a lot of steps in between. You could get the best system, but if it’s improperly installed you may not get the best performance.
Here are some other questions to help you make the best decision while researching your HVAC contractor.
Are They Certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have proven their knowledge in the HVAC industry by passing real-world and specialized tests designed by a committee of industry authorities. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace of mind knowing your contractor has finished intense professional training.
Do you have access to references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can chat with and confirm the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend their work.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their profession and will be able to provide referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most valuable recommendations because they are coming from people you know. You’ll find out who to talk with and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust backs them it’s likely they’ll do reliable work for you too.
Do you know if they’re licensed and insured?
Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason most states require licenses is simply to keep you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help avoid any potential concerns.
When should you ask about these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something goes wrong with your system. Get your furnace inspected while it’s running as usual and arrange your yearly maintenance.
Your family’s health, comfort and safety is our business at Wallpe Heating & Cooling in Greensburg. Our HVAC experts would be happy to answer any and all of your questions. Call us at 812-663-7252. We look forward to becoming your partner in keeping your system running safely and efficiently.